Peru features   a tourist  information   and   assistance service  called iperú, where visitors can ask about official tourist information on Peru, as well as assistance if the tourist feels the service paid for was not provided as advertised.
 

, the tourist information and assistance service, provide tourist information on the following:: 

• Attractions, routes and cities ;
• Availability on tourist services. 
  Rates, itineraries of flights, busses and trains among others. 

; the tourist information and assistance service, can provide tourists with assistance:

• If, when paying the bill, this contains charges that were not informed beforehand. 
  

• If the tourist made a reservation at as establishment and this was not kept. 
  

• If a travel agency offered a series of services and conditions that were not provided. 
  

• If a flight was delayed or cancelled, and the airline did not comply with providing necessary compensations and information during the interruption. 
  

• If the airline or overland company take no responsibility for loss of luggage. 
  

• If the tourist was charged a higher rate for a service provided due to the fact he or she was a foreigner. 
  

• If the tourist needs advice because he has lost documents or valuable objects have been stolen. 
  

To be able to serve you better, we need your cooperation to provide us with clear facts and documents. In every case, read carefully the conditions of the goods and services to be paid for. 
It is important to note that , the tourist information and assistance service, does not give recommendations for travel agencies, lodgings or transport services, nor does it make reservations or file applications for customs or immigration.